Return & Refund Policy
Effective Date: July 20, 2026
Last Updated: July 20, 2026
Concord Wholesale, the official licensed source for Tapatío® products, is committed to your satisfaction with every order placed through mytapatio.com. This policy outlines our return, exchange, and refund terms.
Defective or Damaged Items
We accept returns or exchanges for items that arrive defective or damaged. Contact us within 7 days of delivery at support@concordwholesale.com or (323) 588-8888, with your order number and a photo of the affected item(s).
Return Eligibility
Because our products are perishable, we can only accept returns for items that are unopened, unused, and in their original packaging, within 7 days of delivery. We'll provide a prepaid return label at no cost to you. Opened or used items cannot be returned for safety and quality reasons, unless defective or damaged — see above.
How It Works
Contact us before sending anything back. We'll review your request and provide next steps; unauthorized returns may not be accepted or refunded.
Refunds
Once we receive and inspect your return, we'll confirm its approval or rejection. Approved refunds are issued to your original payment method within 3–5 business days.
Wholesale Orders
Wholesale and bulk orders may follow separate return terms, confirmed at the time of purchase. Contact us for details.
Questions
For questions about this policy, contact us at support@concordwholesale.com or (323) 588-8888.