Shipping policy

Shipping Policy

Effective Date: 20 July 2026

Last Updated:  20 July 2026

This policy explains how orders placed on mytapatio.com are processed, shipped, and delivered.

Order Processing

Orders are typically processed and shipped within 1–2 business days of purchase, Monday through Friday, excluding holidays. You'll receive a confirmation email once your order ships, along with a tracking number so you can follow your package.

Shipping Area

We currently ship within the United States. We're working on expanding our shipping options for other regions — check back for updates.

Shipping Cost & Free Shipping

Shipping costs are calculated at checkout based on your order and delivery address. Orders over $30.00 qualify for free standard shipping within the U.S. Orders under $30.00 are charged a flat $15 shipping fee.

Delivery Times

Delivery typically takes 3–5 business days after your order ships, depending on your location. Estimated delivery windows are also shown at checkout and on your order confirmation.

Wholesale & Bulk Orders

Shipping timelines and costs for wholesale or bulk orders may differ from standard retail orders and will be confirmed directly with your order.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, or hasn't arrived within the estimated delivery window, please contact us at support@concordwholesale.com or (323) 588-8888 with your order number so we can help resolve it. For damaged items, please also see our Return & Refund Policy.

Address Accuracy

Please double-check your shipping address before completing your order. We're not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout.

Questions

If you have any questions about shipping, contact us at support@concordwholesale.com or (323) 588-8888.